John Doe(555) 010-223400:00:14
Main menu 1·Front desk
Answer
What it replaces
Every call by the rules.
Work out each local timeCalling hours checked firstForward the line by handCalls ring the right teamKeep a do-not-text listRefused texts are blockedLog every call by handEverything lands in History
In the app
Where the day comes back.
Calling hours
Checked before it dials.
The auto dialer waits for Calling hours in the patient’s time zone. A call you place asks once.
No call at the wrong hour
3 contacts waitingFrom 2 campaigns, one at a time.Start dialing
Up next
1John Doe(555) 010-2234 · Attempt 1Ready
2Jane Doe(555) 010-2241 · Attempt 2Ready
It is 8:40 PM for the patient, after your Calling hours (9:00 AM–8:00 PM). Call anyway?
Your practice sets its Calling hours in Call & Text Consent.
CancelCall
Texts
A no to texts stays a no.
When a patient refuses texts or is on Do Not Call, the message box closes and says why.
No text to a patient who said no
John Doe(555) 010-2234Texts
Oct 20, 2026
Hi John, your device was delivered today. Take your first reading when you can.
10:02 AMThanks. Please call me instead of texting.
10:15 AMThe patient refused texts.Details
Texts are off
History
Every contact, kept.
Calls, texts, voicemails and letters land in History by themselves, and on the patient’s Communications tab.
Nothing to log by hand
AllCallsTextsLettersVoicemails
Date & TimePatientChannelSummaryStatus
Oct 27 2026
10:42 AMJohn DoeCallOutbound4m 15sJohn Doe · Oct 27 2026, 10:42 AMAnswered
10:42 AMJohn DoeCallOutbound4m 15sJohn Doe · Oct 27 2026, 10:42 AMAnswered
Oct 27 2026
9:15 AMJane DoeTextInboundCan someone call me about my reading?Jane Doe · Oct 27 2026, 9:15 AMReceived
9:15 AMJane DoeTextInboundCan someone call me about my reading?Jane Doe · Oct 27 2026, 9:15 AMReceived
Oct 26 2026
4:03 PMRichard RoeVoicemailInbound0m 38sRichard Roe · Oct 26 2026, 4:03 PMHandled
4:03 PMRichard RoeVoicemailInbound0m 38sRichard Roe · Oct 26 2026, 4:03 PMHandled
Oct 26 2026
11:20 AMJohn DoeCallOutbound-John Doe · Oct 26 2026, 11:20 AMNot answered
11:20 AMJohn DoeCallOutbound-John Doe · Oct 26 2026, 11:20 AMNot answered
Oct 24 2026
9:00 AMJane DoeLetterOutboundWelcome letterJane Doe · Oct 24 2026, 9:00 AMCompleted
9:00 AMJane DoeLetterOutboundWelcome letterJane Doe · Oct 24 2026, 9:00 AMCompleted
Questions
Asked before a demo.
When will it call a patient?
Before every outbound call it checks Calling hours, by default 9 AM to 8 PM, Monday to Saturday in the patient’s time zone, and Do Not Call.
What happens to a patient who said no to texts?
Texts to a patient who refused them, or is on Do Not Call, are blocked.
What if nobody picks up a call that comes in?
Calls ring the team, then fall back to voicemail, another number or another inbox. The Live Board shows every live call.
Is consent recorded?
Yes. Voice Consent and Text Consent are recorded for each patient.
Can follow-ups run on their own?
Yes. An automation can send a text, update the case or notify staff on it. Nothing runs until it is published and turned on.
Book a demo
Tell us your combination.
We will show you how it fits the way you work.
Or write to sales@lifelines.health